Shipping policy

Last updated: 6 October 2026

We dispatch orders from our fulfilment warehouse in Sweden. We currently deliver to Sweden, Norway and Finland.

Delivery regions may change when necessary. Checkout shows the countries and delivery options available for your order.

Delivery and shipping cost

Tracked standard delivery is free for all products, with no minimum order value. The final shipping charge is shown at checkout before payment.

Sweden: PostNord to a collection point.
Norway: tracked PostNord delivery to a service point.
Finland: tracked DHL standard delivery.

We do not currently offer express delivery. All orders include tracking. We email your shipping confirmation and tracking details when your order is dispatched.

Processing and delivery times

We normally process orders within 1–2 business days after confirmation. Processing may take slightly longer during promotions, launches or periods of high demand.

Normal total delivery times, including order processing:

Sweden: 2–4 business days.
Norway: 2–6 business days.
Finland: 2–5 business days.

If checkout shows a delivery date range, it is the current estimate for your address and order.

Delivery times are estimates. Public holidays, carrier delays and other circumstances beyond our control may affect delivery.

Customs and import charges

Sweden and Finland
We ship from within the EU, so no customs duties or import charges apply on delivery.

Norway (VOEC)

Norwegian VAT is included in the price and paid at checkout.
VOEC covers eligible items below NOK 3,000 each, excluding VAT and shipping. The limit applies per item, not per order.
For correctly declared VOEC shipments, no extra import VAT, customs duty or clearance fee should normally apply.

Other goods follow standard Norwegian import rules. We explain any extra charges before purchase.

If you are charged in error, contact us with proof of the charge.

Receiving your order

Risk in the goods passes to you when you, or someone you designate, physically receives them. For delivery to a collection point, this happens when the parcel is collected.

Uncollected parcels

Leaving a parcel uncollected does not by itself notify us that you wish to withdraw from the purchase. To withdraw, use the cancellation or return function, or contact us.

If an uncollected parcel is returned to us:

Where the law allows, we may deduct documented, actual and reasonable additional return transport and necessary handling costs from your refund.
We do not charge a flat administration fee.
We make no deduction for a valid complaint or when failed delivery is caused by us or the carrier.